Terms and Conditions

Clean Slate Mates Terms & Conditions

Clean Slate Mates Promises to Provide Quality Service by:

– Providing trained cleaning person(s) on specified date(s) along with all cleaning supplies and equipment needed including vacuums.

In Order to Provide You with the Best Possible Service; Please…

– Make your home accessible. The best method is typically providing Clean Slate Mates LLC with a key, but it is not a requirement. A fee will be charged, if we are unable to access your home. (see lockout policy below)

– Turn off alarm systems. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of the alarm system. No exceptions.

– Have your home ready to be cleaned. Hourly charged may be incurred if cleaning professionals require more time if your home is not ready to be cleaned.

– If we are requested to dust/clean inside of china cabinets or hutches, start laundry, wash dishes, clean small computer equipment, antiques or collections, or to use customer’s equipment (e.g. vacuum), customer agrees not to hold Clean Slate Mates, LLC or any of its contractors responsible for any damage or breakage to any article or component.

– We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason, we avoid cleaning requests for irreplaceable or sentimental valuable items. Damage must be reported within 24 hours of service and after 30 days customer assumes liability.

– Clean Slate Mates, LLC cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

– Complete customer service evaluations online or at time of service. Customer feedback helps us offer the highest quality of service to all of our clients.

– ENJOY YOUR SERVICE!

Rescheduling, Cancellation and Lockout Policy:

– We require 24-hour notice for reschedules or cancellations. There will be a 20% fee for cancellations within 24 hours of scheduled cleaning and all lockouts.

– Our cleaning hours are from 8:30am to 5:30pm. If for any circumstance our staff is sent away or locked out from your home between these hours, you will be charged the $50 fee. We will make every effort to work within time frames requested, but ask not to be sent away during our working hours.

– We will make every attempt to reschedule company initiated schedule changes due to holidays or extreme weather conditions as close to regular scheduled cleaning date as possible.

Other Information from Clean Slate Mates, LLC

– To meet customer needs and their satisfaction, Clean Slate Mates, LLC reserves the option to reevaluate rates at any time.

– If customer requests changes to service that differs from original estimate, additional charges will be billed or a new estimate may be required.

– Due to exposed liability, we cannot care for pets, plants, or children.

CLEAN SLATE MATES, LLC 24-HOUR SATISFACTION GUARANTEE:

– If you are dissatisfied with a portion of your cleaning, let us know within 24-hours and we will send a crew back to your home to redo that area.

Payment Options and Policies

Verbal agreement to begin service indicated acceptance of Service Agreement and permission to charge credit card.

All initial and one-time cleanings require a pre-authorization based on the estimated time and currently hourly rates.

PICTURES OF BEFORE AND AFTER WORK
For first time customers and one-time customers, we take before and after photos of our work. These pictures are used for training, proof of performance as well as promotion. If you do not want pictures taken of work areas in your home please notify us when you schedule your cleaning.

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, AND A CLAUSE THAT GOVERNS THE JURISDICTION AND VENUE OF DISPUTES.

The terms and conditions stated herein (collectively, this “Agreement”)
constitute a legal agreement between you and CLEAN SLATE MATES Cleaning Services. (hereafter referred to as “Clean Slate Mates”, “we”, “us”, or “our”) the appropriate entity (the “Company”). By using the Services (collectively, the “Site”), you agree to comply with and be legally bound by the terms and conditions of these Terms of Service (“Terms”), whether or not you become a registered user of the Services (outlined below), and any future amendments and additions to this Agreement as published from time to time at https://cleanslatemates.com/terms-and-conditions/ or through the Service. Please read carefully these Terms and our Privacy Policy, if you do not agree to these Terms, you have no right to obtain information from or otherwise continue using the Site. Failure to use the Site in accordance with these Terms may subject you to civil and criminal penalties.

The Company reserves the right to modify the terms and conditions of this
Agreement or its policies relating to the Service or Site at any time, effective
upon posting of an updated version of this Agreement on the Service or Site.
You are responsible for regularly reviewing this Agreement. Continued use of the Service or Software after any such changes shall constitute your consent to such changes. If you require any more information or have any questions about our Terms and Conditions, please feel free to contact us on our contact form at https://cleanslatemates.com/contact/

THE COMPANY DOES NOT PROVIDE CLEANING SERVICES, AND
THE COMPANY IS NOT A CLEANING SERVICE PROVIDER. IT IS UP
TO THE THIRD PARTY CLEANING SERVICE PROVIDER TO OFFER
CLEANING SERVICES WHICH MAY BE SCHEDULED THROUGH USE
OF THE SOFTWARE OR SERVICE. THE COMPANY OFFERS
INFORMATION AND A METHOD TO OBTAIN SUCH THIRD PARTY
CLEANING SERVICES, BUT DOES NOT AND DOES NOT INTEND TO
PROVIDE CLEANING SERVICES OR ACT IN ANY WAY AS A
CLEANING SERVICE PROVIDER, AND HAS NO RESPONSIBILITY OR
LIABILITY FOR ANY CLEANING SERVICES PROVIDED TO YOU BY
SUCH THIRD PARTIES.
Clean Slate Mates Is Only a Venue
The Service is a communications platform for enabling the connection
between individuals seeking to obtain cleaning services and/or individuals
seeking to provide cleaning services. The Company checks the backgrounds
of cleaning service providers via third party background check services;
however, the Company does not guarantee or warrant, and makes no
representations regarding, the reliability, quality or suitability of such
cleaning service providers. When interacting with cleaning service providers you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons whom you don’t know. By using the Service, you agree to hold the Company free from the responsibility for any liability or damage that might arise out of the transaction involved. NEITHER THE COMPANY NOR ITS
AFFILIATES OR LICENSORS IS RESPONSIBLE FOR THE CONDUCT,
WHETHER ONLINE OR OFFLINE, OF ANY USER OF THE SERVICE.
THE COMPANY AND ITS AFFILIATES AND LICENSORS WILL NOT
BE LIABLE FOR ANY CLAIM, INJURY OR DAMAGE ARISING IN
CONNECTION WITH YOUR USE OF THE SERVICE. Please use https://cleanslatemates.com/contact/to contact us of any damages and we will work to make things right, when appropriate.

Representations and Warranties
By using the Service or Site, you expressly represent and warrant that you are legally entitled to enter this Agreement. If you reside in a jurisdiction, which restricts the use of the Service because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Software and Service. Without limiting the foregoing, the Service and Software is not available to children (persons under the age of 18) or others who are not capable of entering into binding contracts. By using the Software or Service, you represent and warrant that you are at least 18 years old and otherwise capable of entering into binding contracts. By using the Software or the Service, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement. Your participation in using the Service and/or Software is for your sole, personal use. You may not authorize others to use your user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Software or Service you agree to comply with all applicable laws from the country, province and city in which you are present while using the Software or Service. You may only access the Site using authorized means. It is your responsibility to check to ensure you download the correct Software for your device. The Company is not liable if you do not have a compatible handset or if you have downloaded the wrong version of the Software for your handset.
By using the Software or the Service, you agree that: You will only use the
Service or Software for lawful purposes; you will not use the Service for
sending or storing any unlawful material or for fraudulent purposes. You will not use the Service or Software to cause nuisance, annoyance or
inconvenience. You will not impair the proper operation of the network. You will not try to harm the Service or Software in any way whatsoever. You will not copy, or distribute the Site or other content without written permission from the Company. You will only use the Site for your own use and will not resell it to a third party. You will keep secure and confidential your account password or any identification provided to you which allows access to the Site. You will provide us with whatever proof of identity the Company may reasonably request. You will only use an access point or data account which you are authorized to use.

Referrals
We put a great deal of time into recruiting, vetting and managing our
cleaners. This agreement states that you agree to not independently hire any Clean Slate Mates Cleaning Services cleaner unless you pay a one-time referral fee of $3,000. This amount is due in full immediately upon personal
employment of the cleaners, regardless of whether you use them for a
recurring or one-time service.

License Grant and Restrictions
The Company hereby grants you a non-exclusive, non-transferable, right to
use the Software and Service, solely for your own personal, non-commercial purposes, subject to the terms and conditions of this Agreement. All rights not expressly granted to you are reserved by the Company and its licensors.

You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or
otherwise commercially exploit or make available to any third party the
Service or the Software in any way; (ii) modify or make derivative works
based upon the Service or the Software; (iii) create Internet “links” to the
Service or “frame” or “mirror” any Software on any other server or wireless
or Internet-based device; (iv) reverse engineer the Software; (v) access the
Software in order to (a) build a competitive product or service, (b) build a
product using similar ideas, features, functions or graphics of the Service or
Software, or (c) copy any ideas, features, functions or graphics of the Service or Software, or (vi) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Software.
You may use the Software and Service only for your personal, noncommercial purposes and shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortuous material, including material harmful to children or that which violate third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Software or Service or the data contained therein; or (v) attempt to gain unauthorized access to the Software or Service or its related systems or networks.

Payment Terms
Any fees which the Company may charge you for the Software or Service are due immediately upon completion of your cleaning. Refunds may only be applied at the discretion of our Customer Service agents and is applied
regardless of your decision to terminate your usage, the Company’s decision
to terminate your usage, disruption caused to our Software or Service either planned, accidental or intentional, or any reason whatsoever. The Company reserves the right to determine final prevailing pricing – Please note the pricing information published on the website may not reflect the prevailing pricing. The Company, at its sole discretion, make promotional offers with different features and different rates to any of our customers. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer or contract. The Company may change the fees for our Service as we deem necessary for our business. We encourage you to check back at our website periodically if you are interested about how we charge for the Service. Intellectual Property Ownership. The Company alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Software and the Service. To the extent you provide any suggestions, ideas, enhancement requests, feedback, and recommendations or other information regarding the Service or Software, you hereby assign to the Company all right, title and interest thereto. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Software or the Service, or any intellectual property rights owned by the Company. The Company name, the Company logo, and the product names associated with the Software and Service are trademarks of the Company or third parties, and no right or license is granted to use them.

Termination
The Company reserves the right to (i) modify or discontinue, temporarily or
permanently, the Service (or any part thereof) and (ii) refuse any and all
current and future use of the Service, suspend or terminate your account (any part thereof) or use of the Service, for any reason, including if the Company believes that you have violated this Agreement. The Company shall not be liable to you or any third party for any modification, suspension or discontinuation of the Service. The Company will use good faith efforts to contact you to warn you prior to suspension or termination of your account by the Company.

Disclaimer of Warranties
THE COMPANY MAKES NO REPRESENTATION, WARRANTY, OR
GUARANTEE AS TO THE RELIABILITY, TIMELINESS, QUALITY,
SUITABILITY, AVAILABILITY, ACCURACY OR COMPLETENESS OF
THE SERVICE OR SOFTWARE. THE COMPANY DOES NOT
REPRESENT OR WARRANT THAT (A) THE USE OF THE SERVICE OR
SOFTWARE WILL BE SECURE, TIMELY, UNINTERRUPTED OR
ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER
HARDWARE, SOFTWARE, SYSTEM OR DATA, (B) THE SERVICE OR
SOFTWARE (INCLUDING ANY CLEANING SERVICES) WILL MEET
YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY STORED DATA
WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY
PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL
PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE
(INCLUDING ANY CLEANING SERVICES) WILL MEET YOUR
REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS IN
THE SERVICE OR SOFTWARE WILL BE CORRECTED, OR (F) THE
SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE
AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL
COMPONENTS. THE SERVICE AND SOFTWARE IS PROVIDED TO
YOU STRICTLY ON AN “AS IS” BASIS. ALL CONDITIONS,
REPRESENTATIONS AND WARRANTIES, WHETHER EXPRESS,
IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT
LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT
OF THIRD PARTY RIGHTS, ARE HEREBY DISCLAIMED TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY THE
COMPANY. THE COMPANY MAKES NO REPRESENTATION,
WARRANTY, OR GUARANTY AS TO THE RELIABILITY, SAFETY,
TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF ANY
SERVICES, PRODUCTS OR GOODS OBTAINED BY THIRD PARTIES
THROUGH THE USE OF THE SERVICE OR SOFTWARE. YOU
ACKNOWLEDGE AND AGREE THAT THE ENTIRE RISK ARISING
OUT OF YOUR USE OF THE SOFTWARE AND SERVICE, AND ANY
THIRD PARTY SERVICES OR PRODUCTS, REMAINS SOLELY WITH
YOU, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

Network Delays
THE COMPANY’S SERVICE AND SOFTWARE MAY BE SUBJECT TO
LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE
USE OF THE INTERNET, TELECOMMUNICATIONS NETWORKS AND
ELECTRONIC COMMUNICATIONS. THE COMPANY IS NOT
RESPONSIBLE FOR ANY DELAYS, DELIVERY FAILURES, OR OTHER
DAMAGE RESULTING FROM SUCH PROBLEMS.

Limitation of Liability
IN NO EVENT SHALL THE COMPANY’S AGGREGATE LIABILITY
EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM
YOU IN THE SIX (6) MONTH PERIOD IMMEDIATELY PRECEDING
THE EVENT GIVING RISE TO SUCH CLAIM. IN NO EVENT SHALL
THE COMPANY AND/OR ITS LICENSORS BE LIABLE TO ANYONE
FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY,
INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES OF ANY
TYPE OR KIND (INCLUDING PERSONAL INJURY, LOSS OF DATA,
REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE).
THE COMPANY AND/OR ITS LICENSORS SHALL NOT BE LIABLE
FOR ANY LOSS, DAMAGE OR INJURY WHICH MAY BE INCURRED
BY YOU, INCLUDING BY NOT LIMITED TO LOSS, DAMAGE OR
INJURY ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THE
SERVICE OR SOFTWARE, INCLUDING BUT NOT LIMITED TO THE
USE OR INABILITY TO USE THE SERVICE OR SOFTWARE, ANY
RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY
OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY
RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY
THIRD PARTY SERVICE PROVIDER, ADVERTISER OR SPONSOR
WHOSE ADVERTISING APPEARS ON THE WEBSITE OR IS
REFERRED BY THE SERVICE OR SOFTWARE, EVEN IF THE
COMPANY AND/OR ITS LICENSORS HAVE BEEN PREVIOUSLY
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
These Terms of Use and any dispute between you and CLEAN SLATE MATES
Cleaning Services shall be governed by the laws of the State of New York
without regard to principles of conflicts of law.
BY USING THE SITE OR SERVICES IN ANY WAY, YOU AGREE THAT
ANY CLAIM OR CONTROVERSY ARISING OUT OF THE USE OF THE
SITE OR SERVICES ORE RELATING TO AN ALLEGED BREACH OF
THE TERMS OF USE SHALL BE SETTLED EXCLUSIVELY BY
BINDING ARBITRATION. YOU AGREE TO GIVE UP YOUR RIGHT TO
GO TO COURT TO ASSERT OR DEFEND ANY CLAIMS BETWEEN
YOU AND CLEAN SLATE MATES AND YOUR RIGHT TO PARTICIPATE
IN A CLASS ACTION OR OTHER CLASS PROCEEDING. CLAIMS AND
CONTROVERSIES MUST BE ARBITRATED ON AN INDIVIDUAL
BASIS AND MAY NOT BE CONSOLIDATED WITH ANY OTHER
CLAIMS OR CONTROVERSIES. JUDGMENT ON THE ARBITRATION
AWARD MAY BE ENTERED INTO ANY COURT HAVING
JURISDICTION IN THE STATE OF NEW YORK. YOU OR CLEAN SLATE MATES MAY SEEK ANY PRELIMINARY OR INTERIM RELIEF FROM
A COURT OF COMPETENT JURISDICTION IN QUEENS COUNTY,
NEW YORK THAT IS NECESSARY TO PROTECT THE RIGHTS OF
PROPERTY PENDING THE COMPLETION OF ARBITRATION. ANY
PROCEEDING REQUIRED TO ENFORCE THIS ARBITRATION
AGREEMENT MAY BE COMMENCED IN ANY COURT OF
COMPETENT JURISDICTION. IN THE EVENT THAT THIS
AGREEMENT IS HELD TO BE UNENFORCEABLE, ANY LITIGATION
AGAINST CLEAN SLATE MATES MAY BE COMMENCED ONLY IN
FEDERAL OR PROVINCIAL COURTS LOCATION IN QUEENS
COUNTY, NEW YORK AND YOU HEREBY IRREVOCABLY CONSENT
TO THE JURISDICTION OF THOSE COURTS FOR SUCH PURPOSES.
THE QUALITY OF THE CLEANING SERVICES SCHEDULED
THROUGH THE USE OF THE SERVICE OR SOFTWARE IS ENTIRELY
THE RESPONSIBILITY OF THE THIRD PARTY PROVIDER WHO
ULTIMATELY PROVIDES SUCH CLEANING SERVICES TO YOU. YOU
UNDERSTAND, THEREFORE, THAT BY USING THE SOFTWARE AND
THE SERVICE, YOU MAY BE EXPOSED TO CLEANING SERVICES
THAT ARE POTENTIALLY DANGEROUS, OFFENSIVE, HARMFUL TO
MINORS, UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT
YOU USE THE SOFTWARE AND THE SERVICE, AND SUCH THIRD
PARTY CLEANING SERVICES, AT YOUR OWN RISK.
NOTHING ON THIS WEBSITE CONSTITUTES, OR IS MEANT TO
CONSTITUTE, ADVICE OF ANY KIND. IF YOU REQUIRE ADVICE IN
RELATION TO ANY LEGAL, FINANCIAL OR MEDICAL MATTER YOU
SHOULD CONSULT AN APPROPRIATE PROFESSIONAL.
BY USING THE SERVICE OR SOFTWARE, YOU AGREE THAT THE
EXCLUSIONS AND LIMITATIONS OF LIABILITY SET OUT IN THIS
AGREEMENT ARE REASONABLE. IF YOU DO NOT THINK THEY
ARE REASONABLE, YOU MUST NOT USE THE SERVICE OR
SOFTWARE.

General
No joint venture, partnership, employment, or agency relationship exists
between you, the Company or any third party provider as a result of this
Agreement or use of the Service or Software. If any provision of the
Agreement is held to be invalid or unenforceable, such provision shall be
struck and the remaining provisions shall be enforced to the fullest extent
under law. The failure of the Company to enforce any right or provision in
this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by the Company in writing. This Agreement comprises the entire agreement between you and the Company and supersedes all prior or contemporaneous negotiations, discussions or
agreements, whether written or oral, between you and the Company
regarding the subject matter contained herein.

Other Parties
You accept that, as a corporation, the Company has an interest in limiting the personal liability of its officers and employees. You agree that you will not bring any claim personally against the Company’s officers or employees in respect of any losses you suffer in connection with the Service or Software.
Without prejudice to the foregoing, you agree that the limitations of
warranties and liability set out in this Agreement will protect the Company’s officers, employees, agents, subsidiaries, successors, assigns and subcontractors as well as the Company.


Breaches of These Terms and Conditions
Without prejudice to the Company’s other rights under these terms and
conditions, if you breach these terms and conditions in any way, the
Company may take such action as the Company deems appropriate to deal
with the breach, including suspending your access to the Service or Software, prohibiting you from accessing the Service or Software, blocking computers using your IP address from accessing the Service or Software, contacting your internet service provider to request that they block your access to the Service or Software and/or bringing court proceedings against